Return Policy

At BuyVertuReplica.com, your satisfaction is what we strive for. We are fully confident you will be pleased with your product and the speed and quality of service. Our job does not end when you click buy. As a wholesaler as well as an individual vendor, it is our business to maintain long term relationships with clients. We are, therefore dedicated to following through with our service until full customer satisfaction is achieved. We understand that each client's needs are unique, so are ready to deal with any problems that arise.

We accept returns for exchange or refund for the following reasons:

    1.  Shipping errors
    2.  Damaged goods
    3.  Dissatisfaction

In order to return your products, send an e-mail to sales@BuyVertuReplica.com explaining the reason you wish to return your order, we will reply promptly and instruct you where to return your bag(s). Do not return to sender. You must contact us before returning any items in order to receive a refund or replacement. The following is the detailed Return and Refund Policy for your reference:

    1.  A full refund is guaranteed if merchandise is defective, damaged or wrong from your order. However, if proofs of defect(s), damage, or wrong
         item(s) delivered cannot be given, return shall be unable to be processed.
    2.  A refund minus initial shipping cost is guaranteed if dissatisfaction of merchandise is judgment-based or merchandise is claimed to be ordered
         by mistake.
    3.  Merchandise shall be returned to us within 7 days of receipt, and no used items shall be accepted.
    4.  All the original receipt or invoice, accessories (i.e. locks, keys, straps, care booklet, dust cover, authenticity card, etc.) and gift (if any)
         received shall be included.
    5.  An online tracking number shall be provided to confirm return of merchandise after the parcel is shipped out. An email notice will be sent
         as soon as the return package arrives at the destination.
    6.  For every return of merchandise under regulated circumstances, a refund shall be issued in the same form in which the original payment is
         made and may take up to 30-45 business days after the receipt of goods. But at certain customers’ request or agreement to have the refund
         in merchant’sstore credits, a refund shall be issued accordingly as requested or agreed.

Please keep in mind that, we are always here to help whatever happens. Just email us at sales@BuyVertuReplica.com and we will attend to any matter and work together with you to resolve it.

The customer is responsible for return shipping fees. We provide free shipping to you and do not charge a restocking fee. We will lose the initial cost of shipping to you, and so, unfortunately, cannot offer to pay the return fees.